Frequently Asked Questions and contact information



How long will it take for my book to come?
Depending on when you placed your order, it will take up to 3 weeks for your first book to arrive, and then you will receive a new book every month.

How can I change my child's name/hairstyle/hair color/complexion/eyes/gender?
You can change your child's name and character by logging into My Account and updating the details – remember to save changes. The next book will arrive with the new, updated character.

Can I choose which books I order?
beans&sparks is a subscription service and features a new book each month. When you join, you will receive your personalized version of that month's story.

I have more than one child – do you offer discounts for multiple subsriptions?
Yes, we offer discount on multiople subcriptions. Sibling subscriptions are 50% off regular price.

I don't want to subscribe – do you do one-offs?
At the moment, we do not offer one-off orders.

Can I return a book?
As the books are personalized with your child's name and character, we are unable to accept returns.

What should I do if my book fails to arrive, is damaged, or has a mistake in it?
Please email our customer service team at support@beansandsparks.com with details.

Where do you ship the books?
We ship the books to any U.S. address.

How do I cancel my subscription?
You can cancel your subscription by logging into My Account.

Who writes the books?
A team of experienced writers and educational specialists provide all the content for our beans&sparks titles. Our planning and research is based on the Early Years Foundation Stage and we consult with teachers and child psychologists.

Can I order as a gift?
A subscription can be taken out as a gift. Please make sure you fill out both the shipping and billing address.

Is there a shipping charge?
Shipping is included in the monthly subscription fee.

How secure is the payment process?
To ensure the highest level of security, your card details are encrypted and payments are taken using a trustworthy payment provider who is a part of the PayPal organization.

How do I claim and receive beans&sparks Rewards?
Your child earns a badge for every book they star in and can claim a reward for every five badges collected. Badges are displayed in the Rewards section of My Account, with details of any rewards earned and how to claim them.


Still not found the info you are looking for? Please drop us an email at: support@beansandsparks.com.